NSDC supports an area of 400 square miles (one third of Nottinghamshire). The Council’s existing contract for the provision of telephony services expires in September 2009 and NSDC acknowledged this as an opportunity to seek vendor independent consultancy advice and guidance as to the suitability of its existing voice and data infrastructure for a converged IP Telephony Solution that will support the Council’s future business needs.
NSDC awarded CAS the assignment in July 2008 and the overall requirement was to conduct a technical and commercial review of the Council’s voice and data communications infrastructure. Work commenced in August 2008, the scope of the consultancy being split into three phases with a tight schedule of phases one and two being completed by 31 October 2008.
Phase one consisted of the following:
- A thorough and comprehensive audit of all lines and circuits, identifying and highlighting a number of billing issues from the current provider for which a refund has been received.
- Examination of voice and data traffic flows in order to establish circuit capacity and resilience.
- Review of current contractual arrangements
- Determine existing cost base.
- Identify any commercial/technical risks associated with the existing infrastructure.
- Meetings with key Users, and managers to establish future requirements.
Phase one proved to be a highly valuable stage.
Phase two consisted of the following:
- Assessment of the council’s current and future voice and data communications requirements.
- Preparation of a detailed appraisal of options, including recommendations.
- A comprehensive report was delivered within the timescale and an explanation given in person.
Phase three was to assist with the preparation of a detailed tender specification for a full OJEU procurement process based on the Council’s preferred option. This has been completed to a draft specification to date and is currently being reviewed.
NSDC have been very satisfied with the level of commitment demonstrated by CAS and the quality of the reports and recommendations to date. NSDC would not hesitate to use CAS in the future and would recommend CAS to other potential customers.