Hybrid Telephony Solution for Global Chauffeur Company
CAS have worked with Tristar Cars since 2004 to develop and project manage the installation of a hybrid telephony solution based upon a Philips Sopho IPS system with a 50 position contact centre over two sites with a mixture of TDM and IP screen based positions. A further 100 extensions for back office and fleet facilities have been provided again a mixture of TDM and IP handsets used dependent on the location. Tasks included:
- Carry out a review of all existing telephony services
- To determine the user requirements and feasibility of upgrade and probable replacement of telephony systems and provide consultancy services to complete the project
- User requirements analysis to cover key business units to identify the needs of Tristar Cars staff for telephony services with emphasis on key business functions
- Brief review of current IT network capability for converged network solution assessment ” Assessment of current telephony and cost analysis for replacement options
- Design, specification of requirements and tendering exercise for replacement telephony services
- Tender evaluation and contract negotiation assistance
- Project management services to fall in line with Tristar Cars requirements
Tristar Cars are one of the most prestigious and largest of the UK’s chauffeur drive companies in its sector with a 300-plus-vehicle fleet that completes in excess of 24,000 journeys every month, and over 10 million miles a year. Tristar directly employ 350 staff across their two operational hubs in London and Manchester. They also have long-term partnerships with trusted regional and international affiliates.
Their business is a 24 hours a day, seven days a week operation and they work extensively for major corporations, city institutions, airlines and executives, individuals and their families.
Tristar pioneered door-to-door limousine services for leading airlines, including a revolutionary in-car check-in. All chauffeurs have real-time travel and itinerary information relayed silently en route via a Personal Digital Assistant.
Additional facilities managed by CAS were the provision of ISDN and VPN network services, SMS service, voice recording and physical cabling aspects.