mhs homes group

Call Centre & IT Infrastructure for Kent Housing Society

A housing society with one of the largest growing commercial businesses for housing repairs and projects. MHS Homes Group are a diverse company based in the Medway area requiring modern call centre, telephony and IT infrastructure services for its new Head Office project. CAS scope covered IT and Telecoms services, plus planning for migration of all ICT services and staff. Items completed to date include:

  • User and business requirements analysis covering all areas within the business across 13 sites
  • Development of procurement strategy for IT and Telecommunications services
  • Migration strategy for staff relocation from 10 sites into 2 sites, with one central contact centre
  • Design and planning of external network services from British Telecom and Telewest to include diverse routing
  • New call centre, telephony and IT services design for a new 300 seat site in Chatham
  • IT network and cabling infrastructure planning and specification
  • IP telephony design and RFI to all main suppliers of converged solutions