Duke Energy

Trader Voice and IT Service Upgrade on Aging Premises

Conducting a refurbishment within a single floor of a building more than 70 years old, supporting all existing services, upgrading trader voice and IT services was a challenge. Duke Energy wished to expand their London trading floor and provide for more staff within the same overall building space.

CAS managed the team to effect the overall technology change and staff relocation programme to include:

  • User and business review by interviewing heads of business and key trading floor representatives
  • Advice on how the trading floor area should be set up including location of business units, market price display options, desking, cabling and environmental issues
  • Audit of voice systems, cabling, IT infrastructure and server deployment including recommendations for continued use and expansion/upgrade of current technology platforms
  • Working as part of the building refurbishment team to represent all IT and telecommunications services for the successful implementation
  • Responsibility for the physical relocation of all IT and telecommunications desktop equipment to fall in line with a complex schedule of moves on the trading floor and support areas with minimum downtime
  • Strategy, design and project management for the continued use of voice systems for the whole site (150 users) split between the PBX and Dealerboard systems


The analysis of user requirements directly affected key decisions on trading room design, resulting in significant cost savings and re-allocation of budget to match the needs of the traders. The implementation of new voice and IT systems was completed with minimum disruption through a number of staff moves before the final, new trading environment was completed.