Voice and IT Service Replacement for Commodities Trading Firm
Cargill embarked on a replacement programme for all voice and IT services used by the commodities trading groups. CAS was retained to identify how technology was used, the improvements needed and to develop a plan for replacement services which met the needs of the business.
The project covered a user requirements analysis and telecommunications services review for all trading and commercial groups based at Cobham, Surrey. The user requirements analysis included:
- Interviews with key heads of desk from the CIS and related trading groups
- Review of desktop and voice technologies in use
- Trading floor area review and recommendations for enhancements
- Defined base of user requirements profiling which allowed Cargill to make sound judgements for technology deployment
The technology review covered many areas:
- Telecommunications core services across the UK including the Meridian PBX network and Cargill private network
- Dealerboard turret system review and recommendations for way forward
- Review of voice recording requirements and future deployment
- Call logging/accounting systems and how departments could make better use of the information
- Business continuity review
The output was presented to the business after which some key decisions have been made including the relocation of the trading business to the City of London.
The technology review identified the technology and services Cargill required for input into the specification phase and to assist with the relocation planning of all trading groups to the City of London.