Business and user Requirements Analysis
CAS’ in-depth experience comes from reviewing, capturing and documenting existing ‘end-to-end’ business processes and procedures across many large technology projects
CAS has in-depth experience, attained from many large technology projects, of reviewing, capturing and documenting (in flowchart and text formats) existing ‘end-to-end’ business processes and procedures. We have also supported and project managed process re-design and re-engineering i.e. taking new processes into in-life operation. Our Experience has been gained across a wide range of businesses from small and medium enterprises through to departments in major corporates.
Our services include carrying out diligent evaluation of your company’s existing processes and workflow, delivery under change management, re-designed processes and procedures, along with team integration and the identification of opportunities to improve and enhance “working together” principles.
CAS places emphasis on building end-to-end profiles of how communications flow from front office (eg. Contact Centres) through to back office and other supporting departments, then to analyse, document, and engineer against existing processes, or if appropriate re-design and re-engineer, the business processes to embrace change within the organisation and to deliver customer benefits.
The experience of CAS consultants varies in order that complete life-cycle projects can start at the business and user requirements analysis phase and carry on through to technology management, procurement and implementation. This complete service allows our team of consultants to think on a wider plane when applying available technology to business processes required to run your business.
As an independent consultancy, CAS is proficient in these areas without bias towards specific technology, product, service or political pressure. This enables our consultants to concentrate on the business process, user analysis evaluation and inherent objectives without adverse influence.