Business Process and User Requirements Analysis
CAS experience of assignments successfully completed.
CAS has in-depth experience, attained from many large technology projects, of reviewing, capturing and documenting (in flowchart and text formats) existing ‘end-to-end’ business processes and procedures, and then where required, supporting/delivering process re-design and project managing process re-engineering i.e. taking new processes into in-life operation. Experience has been gained in a range of business from small and medium enterprises through to departments in major corporate. Services include carrying out diligent evaluation of your company’s existing processes and workflow, delivery under change management, of re-designed processes and procedures, along with team integration and the identification of opportunities to improve and enhance "working together" principles.
CAS places emphasis on building end-to-end profiles of how communications flow from front office (eg. Contact Centres) through to back office and other supporting departments, then to analyse, document, and engineer against existing processes, or if appropriate re-design and re-engineer, the business processes to embrace change within the organisation and to deliver customer benefits.
The experience of CAS consultants varies in order that complete life-cycle projects can be undertaken which start at the business and user requirements analysis phase and carries on through to technology management, procurement and implementation. This complete service allows the team of consultants to think on a wider plane when applying available technology to business processes required to run your business.
As an independent consultancy, CAS is proficient in concentrating on the above areas without bias towards specific technology, product, service or political pressure. This enables our consultants to concentrate on the business process, user analysis evaluation and inherent objectives without adverse influence.