hfc Bank

Call Centre Technology for HFC Bank

CAS was requested by HFC Bank to install a two site voice system, capable of providing telephony and call centre technology. The project included:

  • detailed design
  • specification and evaluation
  • project management
  • support for development of call centre technology to meet customer needs

Since this date CAS has been retained on a number of voice communication projects and has recently project managed the expansion of Integrated Voice Response (IVR) and Computer Telephony Integration (CTI) in the call centre environment. This included:

  • analysis of business trends
  • effect on PABX systems and planned introduction of new technology
  • development of call centre system functionality
  • responsibility for delivering the project on time