CAS was requested by HFC Bank to install a two site voice system, capable of providing telephony and call centre technology. The project included:
- detailed design
- specification and evaluation
- project management
- support for development of call centre technology to meet customer needs
Since this date CAS has been retained on a number of voice communication projects and has recently project managed the expansion of Integrated Voice Response (IVR) and Computer Telephony Integration (CTI) in the call centre environment. This included:
- analysis of business trends
- effect on PABX systems and planned introduction of new technology
- development of call centre system functionality
- responsibility for delivering the project on time